Shipping and Returns/Exchanges

Shipping

All orders ship within 1-2 business days via FedEx Ground.  Urban Paw currently ships within the United States only.

30 Day Return/Exchange Policy

If for any reason you or your pet are not satisfied with your purchase, you may return or exchange it with no questions asked, within 30 days of your order shipment date. If you would like to exchange your purchase, we simply ask that you place a new order for the item(s) you want, and return the original order. Returned items should be shipped to below address with reference to your order number.

Urban Paw Returns
5635 Smithway St
Commerce, CA 90040

IMPORTANT: Please note that...

• Unless your reason for returning or exchanging your purchase is related to a product or service quality issue from Urban Paw Shipping, the shipping cost on the returned item(s) are paid by the customer.

• If you encountered a problem with the product or service delivery, such as a defect, damage, or missing parts, a full refund including cost of shipping is provided.

Urban Paw will provide a credit or replacement for any manufacturer defects or incorrectly shipped items. Our website includes sizing, dimensions, and product descriptions to help you make your purchase a success. Visit our sizing guide to learn more.  If you are still not sure of what size to choose or need more information about any of our products, please feel free to contact us at info@urbanpawpet.com.